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Terms of service

Draft for review. This text has not yet been checked by a lawyer and will be finalised before launch.

Who we are

SlotMate is an independent online reseller of digital subscriptions and access to digital services. We are not affiliated with, endorsed by or sponsored by the providers whose products we list.

What you are buying

Each product page states the access type (shared account, private account, invite or activation code), the period of access and how it is delivered. Please read this before paying. Shared accounts are used by several subscribers at once.

Your account

You need an account to buy. Keep your login details private. You are responsible for activity on your account.

Payment

Prices are shown in Nigerian naira and include all charges. Payments are processed by Paystack. Your order is placed with our supplier only after your payment has been confirmed.

Delivery

Access details are shown in your dashboard under My subscriptions. Most orders are delivered within minutes; invite-based products can take several hours.

Acceptable use

  • Do not change the password, email, profile or billing details of a shared account.
  • Do not share or resell access you buy from us.
  • Follow the provider's own rules for the service.

Breaking these rules may end your access without a refund.

Your wallet

  • You can add money to your wallet by card, bank transfer or USSD through Paystack, or by transferring to your personal account number.
  • Wallet money can only be used to buy products on SlotMate. It cannot be withdrawn, transferred to another person or paid out to a bank account.
  • Money is only taken from your wallet when you choose to pay with it.
  • Wallet balances do not earn interest.

Refunds

If we cannot deliver your order after you have paid, we refund the full amount to your SlotMate wallet, where you can use it straight away for another product. If access stops working during the paid period through no fault of yours, contact support; we will arrange a fix or a wallet refund for the unused time. Refunds are not available once access has been delivered and is working, or where access was lost because these terms were broken. Refunds are not paid out to bank accounts or cards.

Changes

We may update these terms. The version on this page applies to orders placed while it is shown.

Contact

Use the Support page for any question about these terms.